My husband and I recently purchased  Thayer Birding Software's Guide to Birds.  We have installed version 3.54.  When we try to "add" to "Birds I saw" or use any other feature that includes a date subroutine, we get the following message:

"Calender Widgets 1.0" We click on OK and get the following error message:

eviewer

Run-time error '372'

Failed to load control 'SSDateCombo' from SSCALA32.OCX. 

Your version of SSCALA32.OCX may be outdated.  Make sure you are using the version of the control that was provided with your application."

If we click on OK at this point, the program crashes.  I opened a ticket several days ago, but did so using my husband's email address since he is the primary birder and I am the household computer guru.  However, if he received a response, he deleted it thinking it was spam.  Now I cannot seem to access the technical support portion of the web site.

My genealogy program on the same computer uses SSCALA32.OCX dated 9/27/1999.  The version in the Windows system32 folder is dated 4/3/2001.  The version that came with Thayer Birding Software is dated 11/5/1997.  We are running Windows XP Home.

Please advise.

This is a very technical and specific question -- exactly the type of question that you need to ask in the Get Help - Help Desk.

Please go to the Help desk and ask this question there. Our technical staff will be happy to help you.

We are noticing more problems with dlls (small snipets of code shared by many programs). Increased security in Windows and virus protection software seems to be causing this.

Our next version (version 3.6) will be written in .NET and should do away with most of these dll problems. We hope to release v3.6 in late June.

Please note: I DID open a ticket.  Later when I tried to access the technical support portion of the Thayer Birding web site, I was unable to do so.  I will try opening another ticket.