I installed Birds of North America v3.9 and then checked for updates which I also installed (reads v3.9.1.0). I set it up as a minimum installation (i.e., use CD for using the program). When I re-insert the CD for viewing, the installation wizard appears and starts to run setup again rather than opening the main window. I am using Windows XP. If I abort the installation and click on the BNA icon on my desktop, the main window will open and I can use the program. I let the installation wizard run again to see what happens and instead of doing a complete installation it gives me the option of modify, repair, or uninstall the program. I checked repair and it did its thing. However, it still opens with the installation wizard ever time I insert the CD. What is wrong?

I sent the above problem to the help desk on Oct 13 and again on Oct 24 and as yet have not received a response. How long does it take for them to answer me?

Regards, Al Borodayko

Cypress, CA

This is an unusual problem that we have not hear before. The Mac version got moved to the front burner, so there are about 5 folks who submitted Help Desk tickets that are being forced to wait a few more weeks before we can dig into their issues. Unfortunately, you are one of the 5.

We will be getting to the bottom of this as soon as possible. Thanks for your patience.

Pete Thayer