It sounds like you are searching for "Dove" and that you have the program set up to display: last name, first name.
The last name of this bird is "Collared-Dove". So try searching on C. Or set the list to sort taxonomically. It will be easier to find that way.
The Help file on the CD has an entire article on tips to help you find a "missing" bird.
Look under "Field Guide | If You Cannot Find a Bird" |