November 20, 2008
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Subject: 25 bird sampler problem
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Claudia
Posts:2
05/22/2008 10:50 PM  
I have tried to add my license key (under the help menu) in order to get all of the birds on the Guide but when I input my license key I am told "license key already exists" and I am dropped out....  So I need to uninstall and reinstall?  I have the old version (3.1) still loaded and just purchased 3.9).
PeteThayer
Posts:103
06/23/2008 8:40 AM  

Try uninstalling v3.1 and then load v3.9. This has worked for some folks.

See the Knowledgebase article about V3.9 - I Can See Only 25 Birds. There are a few tips in there to fix this.

http://support.thayerbirding.com/index.php?x=&mod_id=2&root=7&id=490
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Forums > General Comments > Ask the Thayer Staff > 25 bird sampler problem


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