I have v 3.1.2, and I installed the program that allows you to not have to register anymore.  Now when I open my GBNA it says 'media not found'.  I looked on the knowledgebase and followed the instructions for 'custom media installation', but when I click on the binocular icon and open 'my computer' and the C: drive, it doesn't show the 'clo_cd' folder that I'm supposed to open next.  Is there anywhere else on my computer that I might find the 'clo_cd' folder?  I would just use my GBNA cd, but I can't find it.  I will eventually upgrade to the most recent version, but for now I would just like to use the one I have.  I copied and pasted the directions that I followed below.

Problem: The program does not work. it says the Primary Path or Update Path is wrong or needs to be edited, or I get the Media Cannot Be Found error message. The Primary Path tells the program where to look for the Media (Photos, Videos, Sounds, Maps, etc.). If this path is wrong, you will receive an error message.

Solution: Upgrade to the latest version of the software. Please call 800-865-2473 to get the Loyal Custome Discount.

The instructions below were written for the full version, Guide to Birds of North America Version 3. If you have FeederWatcher's Guide to Backyard Birds, Birds of My Region or any of the Our Birds Series, please replace any references to Guide to Birds of North America with your CD-ROM's title.

Typical Media Installation

The program requires the CD-ROM

1. Open the program. If you get the Media cannot be Found error, click 'Cancel' and the eViewer will open, but it will be empty.
2. Select 'Options', 'Thayer Birding Software Bird CD-ROM Settings'. Select 'OK'. This will open the eField Guide Settings window.
3. Edit the Primary Path to say e:media where the e: is the drive letter of your CD Rom drive. If it is different from e:, please replace the e: with your CD ROM's drive letter. Also, make sure that there are no spaces, that there is a : (colon) after the drive letter and that there are (backslashes) before and after 'media'. If you don't know what your CD-ROM's drive letter is, or if it is not working, click on the Binocular Icon at the end of the Primary Path Line. This will open an Explorer Window. Click on the + (plus sign) next to 'My Computer' to expand the items below it. Click on the + next to your CD-ROM drive to expand the items below it. It will say something like Gbna301(d, Fgbb30001(e, Ob311(d or something similar. Click on the Media Folder to highlight it in blue (not the + next to it, click on the word 'Media').
4. Click the 'Accept' button at the bottom. This will automatically change the Primary Path for you. The Primary Path should now read e:media
5. Select the 'Update' button. Select 'OK' to confirm that the changes have been made.
6. Close the eField Guide Viewer and the program.

Custom Media Installation

Full installation. CD-ROM is not required to run the program.

1. Open the program. If you get the Media cannot be Found error, click 'Cancel' and the eViewer will open, but it will be empty.
2. Select 'Options', 'Thayer Birding Software Bird CD-ROM Settings'. Select 'OK'. This will open the eField Guide Settings window.
3. Please use one of the following two methods to edit the Primary Path:

A . Click on the Binocular Icon at the end of the Primary Path Line. This will open an Explorer Window. Click on the + (plus sign) next to 'My Computer' to expand the items below it. Click on the + next to c: (local c: or hard drive) to expand the items below it. Click on the + next to the 'clo_cd' folder to expand the items below it. Click on the Media Folder to highlight it in blue (not the + next to it, click on the word 'Media'). Click the 'Accept' button at the bottom.

 This will automatically change the Primary Path for you. The Primary Path should now read c:clo_cdmedia Select the 'Update' button.

 Select 'OK' to confirm that the changes have been made. Close the eField Guide Viewer and the program. OR

B. Change the e: to c:clo_cd by clicking in front of the e:, pressing 'Delete' twice and then typing c:clo_cd The Primary Path should now read c:clo_cdmedia Please make sure that it is exactly like this with no extra spaces or 's. Please make sure that the path ends with a Once the Primary Path is correct, select the 'Update' button. Select 'OK' to confirm that the changes have been made. Close the eField Guide Viewer.

NOTE: The Media Folder contains four folders: Maps, Photos, Sounds, Videos. Occasionally the Media Folder is not there and the four sub-folders are just under the clo_cd folder. If this is the case, please make sure the primary path says: c:clo_cd You can leave off the media

If you get an error message say that there is an invalid Update Path, please edit or delete everything in the Update Path Field, the third field below the Primary Path. The Update Path is only used if you have applied the June 2002 Media Update (the 108 free photos update). If you had applied this update, then you need to edit the path. If you have not, then you can just delete everything in this path. To delete everything in the Update Path Field, click anywhere in the Update Path Field and then use the 'Delete' or 'Backspace' key on your keyboard to delete the entire field.

1. If you had applied the June 2002 Media Update, then please edit the Update Path Field by changing it to this: Crogram FilesThayer Birding SoftwareeViewerupdatemedia OR CROGRA~1THAYER~1eViewerupdatemedia This path needs to be exactly like one of these. It doesn't matter which one you use, they both point to the same place. Capitalization doesn't matter either, but it is very important to make sure that the spaces and other characters are correct. If you cannot get the path correct or to work, you can delete the entire Update Path and then re-apply the June 2002 Media Update.
2. Once the changes have been made, select the 'Update' button. Select 'OK' to confirm that the changes have been made. Close the eField Guide Viewer and the program.
3. Double-click the desktop icon to start the program. The program should now work properly.

When trying to point your computer to the media, you might want to start by looking on the C drive under Program Files. You should see a Thayer Birding Software folder there that contains the media folder. If you put it someplace else during installation, use the Windows Search function to try and find it.

The Media Not Found issue is one we saw a lot in version 3.1. I have not heard of anyone having that type of problem in v3.9 (relesed July 2007)