August 20, 2008
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Forums > General Comments > Technical Help
Subject: eField Guide Viewer

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Claudia
Posts:2
05/22/2008 10:29 PM Alert 
I have installed version 3.9 on PC using Windows XP Pro.  When I try to view a bird species I find the collection is limited to "25 bird sampler."  I tried to add my license key after I read another post, but the prompt said, "license already exists" and I have to close the window.  What am I doing wrong?.............never mind.  I uninstalled and reinstalled the software and it works fine now.
PeteThayer
Posts:103
06/24/2008 11:56 AM Alert 

The 25 Bird Sampler is a common problem. It happens when your computer cannot locate the license key.

See this Knowledgebase article for tips on fixing this issue:
http://support.thayerbirding.com/index.php?x=&mod_id=2&root=7&id=490
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