Help Desk and Customer Support at Thayer Birding Software

Get Help with Thayer Birding Software CD-ROMs

If you have questions about your Thayer Birding Software CD-ROM,
this is the place to find an answer.

We can help - Thayer Support and Help Desk

Knowledgebase: This section has questions and answers, arranged by topics. You should find the answers to 95% of your questions here -- so this is definitely the place to start!

Help Desk: You can come to the Help Desk and "Open a Ticket" to ask for assistance. Do this if you cannot install the program or if you are getting unusual error messages. Be sure to check the Knowledgebase before you Open a Ticket. We try to respond within one business day. Help is provided via email at the Help Desk. Phone help is not available.

Video Tutorials: Think of these as personal guided tours. Each video covers one specific topic. You can see and hear how to make something great happen when using the program. We are adding new titles all the time, so check back often. These videos may take a minute or two to download on a slow Internet connection, so please be patient.

Downloads: Occasionally we may offer a free upgrade to the program. These are available here as downloads. Go here, select the download you want, and run it. The installation Wizard will then start the program and install the new features on your computer. You will also find special downloads here that will fix very unusual problems a few users may encounter when running the software.

Register for Newsletter: Click here to register for our eNewsletter and find out first about free upgrades and more. If you have version 3.0 or v3.1 and you are trying to register this obsolete version of our software, click here.

Version History: This shows the chronological changes made to the program since it was first released in 1994. By clicking "Help" in the program Menu bar and then clicking "About," you can see which version your have.

New Version 3.9: Get the latest version of the software. Read all about the many new features, including the ability to download songs and photos to an iPod. Version 3.9.x works on computers running Windows Vista.

Free Update to Version 3.5.4 from Version 3.5: Version 3.5 was released in March 2006. If you are still using this version, make sure you have upgraded to the free version 3.5.4. It was released on September 23, 2006.