Error 2738
Error 2738. Could not access VBScript run time for custom action. I tried to install it twice but got the same message the second time.
Solution: For 32-bit Operating Systems, this is an issue where the vbscript.dll file is not properly registered on your computer. Note that this file is not part of the Thayer Birding Software installation and should already be on your machine. The following steps should fix the problem:
The VBScript engine can be quickly registered by following these steps:
1. Run Command Prompt as administrator
2. Start Menu -> All Programs -> Accessories
3. Right click on Command Prompt and select Run as administrator
4. If you have a 32-bit version of Windows do this:
Type cd %windir%\system32 into the Command Prompt and hit Enter.
5. If you have a 64-bit version of Windows do this: Type cd %windir%\system64 into the Command Prompt and hit Enter.
6. Type regsvr32 vbscript.dll into the Command Prompt and hit Enter
NOTE: If this does not fix the problem, then that means you probably have the scripting engine registered under HKEY_CURRENT_USER, and you need to make sure that you remove that registration and re-register it under HKEY_LOCAL_MACHINE. You can use the following steps to unregister it from HKEY_CURRENT_USER:
1. Click on the Start menu > All programs >Accessories
2. Right-click on Command Prompt and select Run as administrator
3. To unregister the VBScript engine, run this command:
reg delete "HKCU\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f then hit Enter
4. Next, you must also type the following command: c:\windows\system32\regsvr32 vbscript.dll, then hit Enter. [Note, if you have a 64-bit computer, insert \Wow6432Node\ before CLSID in the above string
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NOTE: If you have a Vista 64-bit Operating System, you need to be running version 3.9.8 or later. We released a 64-bit update in February, 2009. To get this update, please visit our web site and click on Get Help and then click on Free Updates. Or send us your old version 3.9 disc and $15 to cover shipping and handling and we can send you a new version 3.9.8 disc. [send to: v3.9.8 swap, Thayer Birding Software, 12650 Colliers Reserve Drive, Naples, FL 34110 ] Or you may prefer to get the new version 4 DVD. At www.OnlineNatureMall.com just enter the promotional code LOYAL during checkout to get a 10% loyal-customer discount. There are a lot of new features in version 4, including hundreds of additional videos and much more detailed range maps.
To Check to see if you are running a 32-bit Operating System or a 64-bit Operating System:
click Start (circle in lower left of your screen)
click Control Panel
click System and Maintenance
click System
Then look in the System section for the System type
