v3.5 - Error 339
Solution: If you see Error #339 and your computer is running the new Vista operating system, you need to upgrade to version 3.9. Earlier versions of our software such as v3.5 or v3.1 were not designed to run on Vista operating systems. You may want to upgrade to the latest version of the software. Visit the Online Nature Mall to order. During checkout, use the promotional code W428 to get the 20% loyal-customer discount.
If you just installed the program on a computer with Windows XP or Windows 2000 and you see error #339 with a message that includes the name of a file that it can't find (such as comdlg32.ocx or mscomctl.ocx), you have an installation problem.
The file the error message refers is one that should be installed on all Windows systems but, for some reason, our program can't find it or there's a conflict with another program.
To get the comdlg32.ocx file or the mscomctl1.ocx file,
One user told us: "I searched for Comdlg32.ocx on my old HP's hard drive (which I now have connected to my Dell) and found it. All I did was copy it and paste it to C: > Windows > System32. When I re-installed the birding software, it worked like a charm."
If you are running Windows XP and are an expert at computers, try this:
Click "Start"
Click "Search"
Click "All files and folders"
Type "COMDLG32" in "All or part of the file name"
Click "Search"
If none exist, install a copy from our CD.
Follow the "How to install an individual file from the setup disk" instructions below, installing COMDLG32.OCX into your
Windows System32 folder (probably C:WindowsSystem32").
Follow the "How to manually register a file" instructions below, register the same file.
If more than one exist, install the most recent version in a place where all programs can use it, including ours.
For each file found, get the file's version number (Right-click the filename, click "Properties", click "Version").
Rename all but the most recent version to something else, like ORIGINALFILENAME.XXX. (Right-click filename, Click "Rename",
type new name, press Enter.
MOVE the most recent version to your Windows System32 folder. (Right-click drag the file from the original folder to
the Sytem32 folder and click "MOVE" when the context menu appears).
Unregister and register the file. (Follow the directions in "How to manually register a file").
How to find a file's version number.
1. Press (Windows Key)+E to open Windows Explorer.
2. Using Explorer, find the file in question.
3. Right-click the file name and click "Properties".
4. Click "Version".
How to manually register a file.
1. Click "Start"
2. Click "Run..."
3. Type "CMD" in "Open" and click "OK"
4. Type "CD " and the folder where the file is located and press Enter.
5. Type "REGSVR32 " and the name of the file you wish to register and " /U", then press Enter (e.g. "REGSVR32 COMDLG32.OCX /U").
6. AT the "unregisteration was successful" message, click "OK".
7. Type "REGSVR32 " and the name of the file you wish to register and press Enter (e.g. "REGSVR32 COMDLG32.OCX").
8. At the "registration was successful" message appears, click "OK".
9. Type "EXIT" and press Enter.
How to install an individual file from the setup disk.
1. Load the CD in your CD drive. If the program automatically starts, close it.
2. Click "Start"
3. Click "Run..."
4. Type "D:setup.exe /X" in "Open" (substitute "D:" for your CD drive letter) and click "OK"
5. When setup displays a list of files, select the file you want to install and click "OK"
6. In the "Save As" dialog, select the folder you want to install the file into and click "Save".
7. Remove CD from CD drive.
The best way to fix this problem is to upgrade to version 3.9. Call 800-865-2473 to order. There is a 20% loyal customer discount available.
