Unexpected License Error Object Reference Not Set

Properties ID: 000165
Filed under:
Problem: My wife does extensive birding so we just bought a new gateway laptop with windows 7 for her to take in the field. I installed the gold edition and the raven but when I clicked on the icon the following message appeared.

unexpected license error object reference not set to an instance of an object at Thayer.Birding.Configuration.LicenseConfirmationSectionHandler.ReadXml(XmlNodesection)at Thayer.Birding.ApplicationSettings.get_Licenses()at Thayer.Birding.Licensing.ThayerLicenseFile.Validate(IProductSelectorproductSelector)@Thayer.Birding.UI.Windows.Program.Main()

Solution: You need to be running v5.0.2 on a 64-bit computer. The version you have is v5.0

To see if you have a 64-bit computer in Windows 7, click the Start icon in the lower left corner of your screen, then click Control Panel, then click System and Security and then click Systems. You will see a system type that says 64-bit or 32-bit.

You can download the 64-bit version at 64-bit update or go to the Thayer Birding web site and click Get Help and then click Free Downloads and select 64-bit computer update for version 5.0.

If that does not work for you, please submit a Help Desk Ticket.