Uninstall and Reinstall the Program

Problem: I have a problem with the program and have been instructed to uninstall and reinstall the program. How do I do this?

Solution If your program is not working correctly, and you cannot find a similar case in this knowledgebase, you should Open A Ticket in the Help Desk. If the problem is not fixed by the latest free update, then the first thing to try is to uninstall and reinstall the program. This will often correct many errors that occurred from incomplete installations or files becoming corrupt or missing.

To uninstall the program in Windows you will need to do the following:

1. Make a current backup of your data and save it in a secondary location such as a CD-R or in your My Documents folder. To do this, open the program and click File and then click back Up. The backup file will have a name like Thayer Birding Backup (2009-08-25).xml. You can skip this if you do not have any custom lists you want to keep and if you have not added anything to My Sightings, My Comments or My Media. Results for the Quiz Hall of Fame will also be lost if you do not backup your data.

2. Open the ‘Control Panel’ (Usually, select ‘Start’, ‘Settings’, ‘Control Panel’ or select ‘Start’, ‘Control Panel’).

3. Select ‘Add/Remove Programs’ to open the ‘Add/Remove Programs Properties’ window.

4. This will show all of the programs installed on your computer. The list is in alphabetical order.

5. From the list of installed programs, select the name of the program (For version 3.0 or v3.1, look for "CLO Guide to Birds of N.A. v3." For version 3.5, look for "Guide to Birds of N.A. v3.5." For version 3.9, v4.0 or v5 look under Thayer eFieldGuideViewer). Then select the ‘Change/Remove’, ‘Add/Remove’ or ‘Remove’ button.

6. You may see a small window asking you to choose which program to uninstall. Select the program you want to uninstall and click continue. If you don’t see this window, don’t worry. It only appears under certain circumstances.

7. Use the ‘Automatic’ settings and then click Next and then Finish to complete the removal of the program.

8. If asked to remove unused shared files, we suggest selecting 'Yes To All'. If you are using version 3.9 on a Vista computer, you need to know that there is a "mirror" location that also needs to be deleted to completely uninstall the Thayer birding program. Look for this in the virtualized database file at "C:\Users\{your user name}\AppData\Local\VirtualStore\Program Files\Thayer Birding Software\eViewer 3.9\Database\database.mdb". Note: Removing any files in this manner is done at your own risk.

9. Go into the files and delete any remaining files related to the Thayer Birding program. You may also want to clean out your Recycle bin at this time. Now restart your computer.

10. Close all programs and Disable all system utilities and system monitoring programs like Norton's Utilities, System Doctor, Crash Guard, Clean Sweep, personal Firewalls, etc. You should also disable all virus protection software.

11. Proceed with the installation.

9. When finished installing the program, re-start your computer, even if it does not prompt you to do so.

10. Apply the latest update.

12. Restore your data.

To uninstall eField Guide Viewer on a Mac, do the following:

1. Delete /Applications/Thayer Birding Software folder (eViewer.app is installed in this folder)
2. Delete eViewer.pkg in /Library/Receipts folder