Error 1721 - Problem With Windows Installer during Installation in Version 4

Problem: When I try to install the software, I get this error message: Error 1721: There is a problem with windows installer package. A program required for this install to complete could not be run. Contact support.

Solution: This happens when the Raven Lite program does not install completely, even though the icons appear on the desk top and Raven Lite is listed in the computer's installed programs.

Try reinstalling Raven Lite again. It may take three or four tries. When successful, you will see the icons flash. You should now see a Next button to complete the installation.

Note: Raven Lite is a separate stand-alone program from the Cornell Lab of Ornithology that lets you click the word "spectrogram" next to the bird song in our program. You can then see an image of the bird's song. Some folks have reported that the Next button, used to complete the installation of our program, may be hidden behind a Raven Lite screen -- so drag and drop the Raven Lite screen if things appear to be frozen.

If this does not work, try installing the birding program but skip over the Raven Lite installation. You can always install this later.
Raven Lite is available as a free download from the Cornell Lab of Ornithology

[This error may also appear when installing on a computer running Windows 2000. We no longer support this operating system.]

Properties ID: 000246   Views: 490   Updated: 1 year ago