I Inserted the CD And Nothing Happens - It Just Keeps Spinning

Problem: I received my copy of the CD-ROM yesterday and put it in my computer to install it. Nothing happens. I tried it several times. I restarted and tried again. I turned the computer off and on again and tried once more and nothing happened.

Solution: When the CD-ROM is inserted into the CD-ROM drive of a computer, the disk usually spins around for 15-30 seconds. Then you see the Installation Wizard asking you for the license key or you see a box on the computer screen that says "Run, Install or Exit". The first time you use the program, click Install. After that, click Run to use the program or simply double-click the Desktop icon to run the Program.

If you insert the CD and nothing happens, do this:

1. Insert the CD (image side up), shut the CD door and click the Start button on the bottom left side of your computer screen.
2. Click the "Run..." icon near the bottom of the screen.
3. Click the Browse button
4. Use the drop-down arrow near the top to scroll down and find the CD drive where you have inserted the CD. (This is often drive "D".) You may see something like: OB312(D) or GBNA35(D)
5. Double-click on the drive name and you will see a few file names, one is named Setup.EXE
6. Click on Setup.EXE and click the "Open" button
7. In the Run box you will now see something like this: D:Setup.EXE.
8. Click the "OK" button.

You will now see the green setup screen and a box will appear asking for your 16-digit license key. Simply follow the instructions to install the CD.

During installation, you may copy all the songs and images to your hard drive. Version 3.1 asked you to selecting "Custom" install if you wanted to do this rather than "Typical" install. In version 3.5 and version 3.9 the instuctions are much clearer.

Last Resort -- if you still cannot install the CD:
Make sure your hardware and software meet the minimum specifications on the box.
Make sure there are not obvious scratches on the shiny silver side of the disk.
Make sure you have the latest drivers installed for your CD-ROM drive. "Drivers" are simply small pieces of software code that tell your hardware how to behave.

How to see if your CD-ROM drivers are up-to-date
1. Click the Start button in the bottom left corner of your desktop
2. Click "Control Panel"
3. Double-click "System"
4. Click the Hardware Tab
5. Click "Device Manager"
6. Double-click "DVD/CD-ROM Drives". This will show you the name of your CD-ROM hardware.
7. Double-click the name of your CD-ROM hardware
8. Click the Driver Tab
9. Double-click Update Driver
As a last resort, you may have to go to the web site of the manufacturer of your CD-ROM drive to check for the latest drivers. The manufacturer of your computer may also be able to help.

Recent CD-ROMs are 700MB in size while older CD-ROMs were only 660MB in size. Your hardware may have trouble reading the newer, more compact CD-ROMs unless you install new drivers.

Version 4 and version 5 are on DVD discs, not CD-ROM discs. Make sure you have a DVD drive on your computer, not an older CD-ROM drive.